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Bsnl Broadband

Trouble shooting in Broadband (Dataone)

 

ProblemError-678
DescriptionThis is most common problems. It is due to poor connectivity. Problem can be anywhere between B.RAS - Tier 2 - DSLAM - Modem - PC of the customer.
RemedySwitch off / Switch on Modem (Power Switch at the back of modem ) and wait for 2 minutes. Then retry.
 

If problem is not solved then Reset Modem [Back pin (in the hole) to be pressed in switched ON condition]
[Note : Link PC in black type Modem or WAN / LAN in white type Modem will go Off and then ON and system may be stable. Then retry.

 If problem is still not solved then
a)Check link lamp in Black type Modem or WAN lamp in White Modem. If it is blinking, then it is line problem.
b)Check Modem to splitter connectivity.
i) Jack in & Jack out the cable of / to the modem and to the splitter
ii)Jack in & Jack out the telephone connection of the splitter.
 If lamp is still blinking - then it is due to poor line condition / fault.
The case has to be referred to Area Broadband Team for attending the fault.
  
ProblemError-691
DescriptionUser id and Password problem.
RemedyThe case is to be referred to Central Broadband Team (08.00 AM to 08.00 PM). Central Broadband Team will reset the password and intimate that password has been reset.
  
ProblemError-769
DescriptionLAN not enabled.
Remedy

The LAN Card has to be enabled by following the steps given below.
i)Go to Desktop.
ii)Click "My Network Place".
iii)Select Properties.
iv)Click "Enable the local network".

  
ProblemError- 797
DescriptionModem or LAN driver problem
RemedyReset the Modem (in on condition ) by pressing button available in the backside hole of the modem and wait for 2 mintues and then log on. If the problem is not solved then call your vendor to check computer LAN Card driver.
  
ProblemError-718
Descriptioni)Peak Hour - This problem occurs if loading is high on the system and number of customers exceed the call handling capacity of B.RAS.
ii)Slack Hour -This problem occurs if PPPoE is corrupted.
Remedyi)Peak Hour - Please try after some time.
ii)Slack Hour - Please load PPPoE again.
  
ProblemError - 630-633
DescriptionComputer LAN Card problem.

Remedy

Problem 

Description

Remedy

LAN Card has to be changed.

Error - 676    " Phone line is busy "

 Reset Modem problem

i) Now open your web browser & type   " 192.168.1.1 "  in url..

& press enter key.......

2) Now fill both password & username as "admin" .....

& click on ok...

3) Click on "Advance Setup".....& then press edit button

of 1st table .......

4) Click on "Next"..............

5) Click on "bridging"......

6) Then click on "Next"...

7) Then click on "Next"..

8) Then click on "Save"........

9) Then click on "Save/Reboot"........

10) Then Now it takes approx 2 ninutes to restart your modem......

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